FAQ's

We understand that plans can change. If you wish to cancel your order, please contact us as soon as possible. Cancellations are only possible before the production or fulfilment process has begun. Once your order is in progress, particularly for bespoke or limited-edition items, we may be unable to cancel. Please get in touch with our team to discuss your options.

Please note, personalised items such as 'Own The Chequered Flag' and 'Name On Canvas', cannot be altered or refunded once created.

Delivery times vary depending on the product and your location. Custom, made-to-order, or show car products will have longer lead times, which will be confirmed at the point of purchase or will be outlined on the product pages. You’ll receive tracking information as soon as your order has been shipped.

Product pages will have lead times included, so check the product page of your item to understand the expect timeframes.

Please note, with some items that are not physically in-house, lead times are subject to change. This can be due to location, shipments and customs. If you have any queries about your delivery or are uncertain, our Customer Service team will be happy to assist.

Yes, once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can monitor its progress. If you haven’t received tracking information or have any questions about the status of your order, our team is always on hand to help. Contact us for support.

Due to the bespoke and premium nature of many of our products, next-day delivery is not typically available. While we aim to dispatch items as soon as possible, customised or made-to-order items – such as show cars or display pieces – require longer lead times. It is always recommended to check the product pages, as these include lead times. If you have a specific deadline, please contact our team and we’ll do our best to accommodate your needs.

Yes, we ship worldwide. International delivery times and costs vary depending on your location and the size of your order. Shipping fees and estimated delivery timelines will be provided at checkout, but for larger items or custom builds, a member of our team may contact you directly to confirm details.

Yes, most of our shipments – especially high-value or large-format items – require a signature upon delivery to ensure they reach you safely. Please ensure someone is available at the delivery address to receive the package. If you're unable to be present, you can often reschedule or arrange collection via the courier’s tracking system.

We accept returns on eligible, non-personalised items within 14 days of delivery, provided they are returned in their original condition and packaging. Unfortunately, we cannot accept returns for bespoke, customised, or made-to-order products unless they arrive damaged or faulty. If you’re unsure whether your item qualifies, please contact our Customer Service team before initiating a return.

If your order arrives damaged or is not as described, please contact us within 48 hours of delivery with photos and a brief description of the issue. Our team will review the case and advise on the next steps, which may include a replacement, repair, or refund, depending on the circumstances.

To arrange a return, please contact our team to receive return authorisation and instructions. Items must be securely packaged to prevent damage in transit. Customers are responsible for return shipping costs unless the item is faulty or sent in error. Once your return is received and inspected, we’ll process your refund or exchange as quickly as possible.

We accept a wide range of secure payment methods, including major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger or B2B orders, we can also arrange bank transfers upon request. All payments are processed securely, and your information is protected at every step.

At present, we do not offer payment plans or financing directly through our site. However, some third-party providers such as PayPal may offer financing options depending on your account and location. For high-value or corporate purchases, please contact us to discuss potential payment arrangements.

Yes, your security is our priority. All transactions on our website are encrypted using industry-standard SSL (Secure Socket Layer) technology. We do not store any payment details, and our payment partners are fully PCI compliant to ensure your information remains safe.

To update your address, log into your Memento Exclusives account and navigate to the ‘Account Details’ or ‘Addresses’ section. From there, you can edit your billing and shipping information. If you've already placed an order and need to change the delivery address, please contact us as soon as possible – address changes may not be possible once fulfilment has begun.

No problem. On the login page, click ‘Forgot Password?’ and enter the email address associated with your account. You’ll receive a link to reset your password. If you don’t receive the email within a few minutes, please check your spam folder or contact our support team for assistance.

No, you can place an order as a guest without creating an account. However, creating an account allows you to track your orders, save shipping details for faster checkout, and view your order history. It’s a quick and easy way to manage your purchases with us.