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B2C Sales Manager

The Sales Manager – B2C (Non-Digital) will lead and manage Memento Exclusives’ Private Sales operations, focusing on high-value client engagement, database optimisation, and team leadership. With accountability for both commercial and operational performance, the role will oversee all B2C non-digital sales activities—driving revenue through curated outreach, client lifecycle planning, and best-in-class customer experience. The successful candidate will be responsible for transforming a growing client base into a repeatable, scalable sales engine for Formula 1.

Key Responsibilities:

Private Sales Management & CRM Oversight

  • Own and optimise the Private Sales pipeline, from outreach to conversion
  • Lead the segmentation, cleansing, and ongoing management of the Private Sales CRM
  • Develop and execute client communication plans and nurture sales cycles
  • Introduce performance tracking for client activity, response rates, and conversion metrics
  • Ensure all client data, notes, preferences, and orders are accurately captured and updated

Client Engagement & Commercial Delivery

  • Develop tailored sales strategies for top-tier clients based on buying history and preferences
  • Lead product curation efforts in partnership with Product, Creative, and consignments to match client profiles
  • Own weekly reporting on pipeline health, outreach success, and revenue performance
  • Set and maintain pricing strategy and margin controls for all Private Sales activity

Team Leadership & Sales Operations

  • Manage the Private Sales and B2C Sales team on a day-to-day basis
  • Set and review weekly/monthly performance KPIs and targets
  • Coach and develop team members to drive proactive behaviour and client service excellence
  • Streamline sales operations and ensure alignment across auction, retail, and consignment functions

Inbound & Cross-Channel Sales Coordination

  • Work with Marketing and Digital to optimise inbound lead generation
  • Convert qualified digital leads into high-value Private Sales opportunities
  • Contribute to strategic planning across non-digital sales channels (e.g. auctions, consignment, retail)

Customer Experience & Relationship Management

  • Act as the senior point of contact for key clients and collectors
  • Design and implement a consistent high-touch experience for VIP clients
  • Oversee gifting, follow-up, and retention strategies to deepen loyalty
  • Introduce client feedback loops to inform product development and service design

Apply now by contacting Roy Spencer, Head of Sales - Non Digital, at roy.spencer@mementoexclusives.com.